Refunds, Return Policy and Shipping Policy

SRSL UK Terms and Conditions & Returns/Refunds Policy

1. Introduction

Welcome to SRSL UK. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please review the following carefully. If you do not agree to these terms, you should not use this website or purchase any products from it.

2. Customer Satisfaction Guarantee

At SRSL UK, we are committed to providing high-quality products. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and customer-friendly return and refund policy. Your satisfaction is our priority.

3. Returns Policy

Eligibility for Returns:

  • You have 30 days from the receipt of your order to request a return.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Certain items may not be eligible for return if not in their original condition, but exceptions can be made for defective products.
  • A valid proof of purchase (receipt or order confirmation) is required to process returns.

Return Process:

  1. Initiate Return: Contact us at contact@srsl.online with your order details and reason for return.
  2. Return Authorization: Once your return request is approved, you will receive instructions on how to return the item.
  3. Shipping: You are responsible for return shipping costs unless the item is defective or not as described. Please ensure the item is securely packaged to prevent damage during transit.
  4. Non-Return Items: Depending on the product’s value and condition, you may not need to physically return the item to receive a refund.

4. Refund Policy

Refund Approval Process:

  • After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed and a credit will be automatically applied to your original payment method within 7-10 business days.

Partial Refunds:

  • Partial refunds may be issued for items that are returned damaged or not in their original condition for reasons not due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund within 10 business days, please check your bank account and contact your credit card company, as it may take additional time for your refund to post.
  • If you have done this and still have not received your refund, contact us at contact@srsl.online.

5. Exchanges Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@srsl.online with your order number and details of the issue.

6. Shipping Policy

Fast and Reliable Shipping:

  • We strive to process and ship orders as quickly as possible.
  • Standard shipping rates and delivery times apply based on your location and selected shipping method at checkout.

Lost or Damaged Shipments:

  • If your order is lost or damaged during shipping, please contact us immediately at contact@srsl.online. We will investigate the issue and, if necessary, replace or refund your order.

7. Limitation of Liability

SRSL UK will not be held liable for any indirect, special, incidental, or consequential damages resulting from the use of, or the inability to use, the materials on this website or the performance of the products purchased from the website.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. You agree that any disputes related to these terms and conditions will be subject to the exclusive jurisdiction of the courts in the UK.

9. Contact Us

For any questions regarding these Terms and Conditions, the Returns and Refund Policy, or any other inquiries: